Refund Policy

PURPOSE

This policy outlines the procedure for refunding fees paid to the Institute of Certified Management Accountants (ICMA)

 

SCOPE

This policy covers all ICMA members and participants of ICMA events.

 

POLICY

 

Membership Fees Refund

The Institute of Certified Management Accountants (ICMA) must give written notice to all Members or Membership applicants who are required to pay the Fees. 

The notice must specify the details of the membership fee is being collected.

The member becomes entitled to all of the benefits of membership on payment of the fees. All Fees paid to the ICMA by Members are non-refundable. This policy is compliant with the Australian consumer law.

 

Event Fees:  Cancellations and Refund

CMA Australia re CMA Australia reserves the right to cancel or reschedule courses, change speakers or revise content as necessary.   

Cancellation Fee:

A fee will be charged when confirmed bookings are cancelled. However, a substitute participant will be accepted. If a substitute is not nominated, a cancellation fee of $99 per delegate per day will be applied.

Cancellations Period:
If more than 5 full working days before the event, a confirmed participant will incur a cancellation fee of $99 administration fee.

If within 5 working days of the seminar, no refunds will be available for cancellations, although a full set of notes will be provided.

Transfers:
More than 2 full working days before the event: a credit for the amount charged may be transferred to any other advertised CMA Australia event without incurring the $99 administration fee.

Within 2 working days, transfers incur a $99 administration fee.

 

RESPONSIBILITIES

The Chief Operating Officer is responsible for the implementation of this policy.

 

STAKEHOLDERS

All ICMA members and event participants.

 

COMPLAINTS

All complaints should be lodged with the ICMA’s CEO.  This process does not impinge upon any ICMA member’s and/or events participant’s right to take legal action under Australia’s Consumer Protection Law.