Apart from complaints and appeals relating to assessment, students might have complaints or grievances concerning other aspects of the services provided by the Institute.
Issues which may give rise to grievances include :
- members (client) service
- dissatisfaction with course/module delivery or outcomes
- dissatisfaction with contractor or employee conduct
- dissatisfaction with the learning environment
- individuals who believe they have been treated unfairly on the grounds of access and equity
- occupational health and safety concerns related to delivery and/or assessment.
The Institute has procedures in place to deal with such complaints or grievances.
If you have a complaint or grievance, first raise it with the Institute RPI staff member concerned. If the RPI staff member cannot resolve the matter to your satisfaction, take your complaint or grievance to the Chairman-Education Committee.
If the Chairman-Education Committee is unable to resolve the matter to your satisfaction, it will be referred to the President of the ICMA. Depending on the nature of the complaint or grievance, the President of the ICMA may take a variety of actions to resolve the issue.
The Institute will make every reasonable attempt to resolve all issues brought to its attention.
If, after exhausting all avenues available through the Institute, you are still dissatisfied with the outcome, you may take whatever action you feel appropriate, including referring the matter to appropriate State or Commonwealth departments or bodies, such as the Department of Fair Trading.